How do I create my account?
You can create your account by simply clicking on the right top corner of the website and it will land you to “Create Account” page or it will ask you to create at the time of check out. You can change your account information at any time, as well as check the status of your latest orders.
How do I start shopping online with My Vanitee Case?
For step-by-step shopping instructions, please follow the progression: • When you have found a Product on the Website that you would like to buy, please click on the button labelled "Add to Cart”. This will add your Product to a virtual "shopping cart” OR you can keep it in your Wishlist by clicking on the button labelled “Add to Wishlist” for future shopping. • To change or remove a product from your virtual shopping cart, click on the icon “Trash” at the right end of the product. • To add more Products to your virtual shopping cart, click on the link labelled "Continue Shopping". •To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out". When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy. To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.
How can I change my shipping address?
At the time of check out you will be asked for change in contact and shipping address before continue to payment method.
How can I track my orders & payment?
You will receive an order confirmation email, together with a tracking number through which you can track your order transit. If you have further queries, please contact us at
How do I cancel my order before I make a payment?
The cut off time for cancellation of your order is twelve (12) hours from the order placement. The cut off time for same day delivery is one (1) hour from the order placement. (Subject to availability of product)
How long will it take for my order to arrive after I make payment?
You should expect to receive your order(s) within fifteen (15) to twenty (20) business days depending on the volume of orders received. If you experience delays in receiving your order, contact us at or +92 3023703377 immediately and we will help to confirm the status of your order.
Through which courier MVC will ship my order?
Our courier partner is Leopards Courier Services
What are the payment methods available?
We accept Cash on Delivery and Bank Transfer at the moment.
What happens if there's been a delivery mishap to my order? (damaged or lost delivery)
Please visit our shipment policy for "Damaged Goods & Order Never Arrived" available at every product page.
What happens in the event of unsatisfactory/expired/wrong /missing items received.
Please visit our shipment policy for Unsatisfactory/Expired/Wrong /Missing items available at every product page.
What is your cancellation policy?
To review our cancellation policy, please visit our shipment policy available at every product page.
Which countries does MVC ship to?
We ship across Pakistan only.
Can I deliver to another address, other than my card billing address?
Yes, it is possible if the delivery address is within Pakistan.
I would like to change my order. What should I do?
If you would like to revise your order, please contact us at within 12 hours of your order placement or call us at +92 3023703377 for quick support.
How do I know that my order has been successfully submitted?
You will receive an email acknowledgement holding the order reference number and details of your purchase.
What is your return policy?
To review our return policy, please visit our shipment policy available at every product page.
Is there a minimum order value?
There is no minimum order requirement. Delivery charges will remain as specified.
Is it safe to use my credit/debit card on MVC?
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
Is my personal information kept private?
Any information that you share with us is private and confidential.